Managing Services
Managing Services. Instructor: Prof. Jayanta Chatterjee, Department of Industrial Management and Engineering, IIT Kanpur. Service is the key economic engine for most developed countries and also for emerging economies like India. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. New Service Business Models will be explored that seek to balance People, Planet concerns with Profit objectives. (from nptel.ac.in)
| What is Service? |
| References |
| Managing Services Instructor: Prof. Jayanta Chatterjee, Department of Industrial Management and Engineering, IIT Kanpur. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. |